Website Live Chat - Odoo Live Chat

Greet your website visitors in real time and never miss an opportunity

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Who is it for?

E-commerce companiesservice companiesB2B sales websitescustomer support teams

Why do you need it?

A prospective customer whose question goes unanswered on your site may well go to a competitor. The Live Chat module lets you reach every visitor to your website in real time, answer questions immediately and capture sales opportunities on the spot.

How does it work?

The chat widget is added to your website - a single JS snippet is all it takes. When a visitor sends a message, an operator is notified. If no operator is available, a chatbot replies automatically and collects the key details. An operator then takes over the conversation.

Key features

Embeddable chat widget - designed to match your brand colours
Proactive messages - a conversation starts automatically once a visitor has spent a set time on the site
Chatbot scripts - automatic replies outside business hours
Operator routing - send each enquiry to the right department / operator
Chat history - every visitor's full conversation is stored
Customer card - CRM details appear alongside the conversation
Helpdesk ticket conversion - turn complex requests into tickets in one click
Multilingual support - language selection based on the operator
Operators can reply from the mobile app

Detailed statistics: response time, number of conversations, customer satisfaction

Video overview

Live chat: video overviewPlays here after you click (YouTube)

Related modules

Sales and customers