Helpdesk Software - Odoo Helpdesk, Baku
Resolve every customer request on time and measure service quality
Who is it for?
Why do you need it?
When customer requests are scattered across email, phone and social media, it is hard to promise that nothing will be forgotten. Odoo Helpdesk brings requests from every channel into a single system and guarantees response times through SLAs.
How does it work?
A customer writes by email, form or chat - a ticket is created automatically and routed to the right agent. The SLA clock starts. An automatic acknowledgement goes to the customer, and once resolved a CSAT survey is sent.
Key features
- Multi-channel support: email, website form, live chat, WhatsApp
- Automatic ticket creation - from every enquiry
- SLA rules - response time and resolution time are tracked
- Priority-based ordering - critical requests come first
- Escalation - overdue tickets notify management
- Knowledge base - articles for frequently asked questions
- Canned responses - ready-made text for common questions
- CSAT survey - customer satisfaction measured after resolution
- Agent workload analysis - who resolved how many tickets
- Integration with Sales and CRM - customer history sits beside the ticket
Video overview
Helpdesk: video overviewPlays here after you click (YouTube)Request a free demo
Fill in the form and our specialist will contact you to tailor the Odoo demo to your business processes.
- An Odoo demo tailored to your processes
- A recommendation on which modules you need
- An estimated timeline and implementation plan
- No commitment
Official Odoo Silver Partner- 28 customer references (odoo.com, 05.10.2026)
- 88% customer retention (odoo.com, 05.10.2026)
- 4 certified Odoo v18 experts (odoo.com, 05.10.2026)
Or message / call us: WhatsApp ·
+994 50 201 95 44
Mon - Fri 09:00 - 18:00, Sat 10:00 - 15:00
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